FAQs
Does Charles & Keith offer free shipping?
Charles & Keith provides international shipping for some purchases over $99. Within the United States, any purchases below $99 will require you to pay additional shipping charges. Shipping rates range from $15 to $25 depending on the price of the parcel and how quickly you're looking to receive your purchase. There is also no free shipping for returns or exchanges; the shopper bears all those costs, so that's something to keep in mind before purchasing.
Does Charles & Keith accept returns?
Yes. Shoppers within the United States can return any items within 30 days of delivery. In order to start the return process, you must either email Charles & Keith's customer service or you can log in to your account and request to start a return by clicking the "My Orders” tab. Once you've initiated a return, the brand emails you with instructions on where to ship the item(s) and when you can expect to receive a full refund or exchange. Remember that you'll want to keep the original packaging and tags intact, as they are often required for a successful return.
How long do refunds from Charles & Keith typically take?
If you return your purchase or find that the retailer has canceled your order because of stock issues, refunds will typically be returned to the payment method you used within 7 to 14 working business days.
What's the best way to contact Charles & Keith?
Charles & Keith offers customer service over the phone, email, WhatsApp messenger, transitional postage service, and in-person at its stores.
Does Charles & Keith offer gift cards?
Yes. Gift cards are only available for purchase online and range from $10 to $300. Its gift cards never expire, are delivered to recipients via email, and can be used with a promo code.
Can I use more than one promo code for Charles & Keith?
Sadly, no, but promo codes are something that's only available to online shoppers, so it does sweeten the deal.
Hints & Tips
Audit your wardrobe: Before diving into the virtual or physical aisles of Charles & Keith, take a moment to audit your closet. Identify what staples you're missing from your closet and what trends you're most excited about for the season. Knowing what you're looking for can help streamline your choices and save you money.
Consider shopping online: Although the brand boasts many locations worldwide, if you don't have a location near you, it's worth considering shopping for the brand online. You can shop from the comfort of your home, explore its online exclusives, and take advantage of promo codes. Additionally, its website features detailed product descriptions to help you make informed decisions.
Sign up for updates: Stay connected with Charles & Keith by signing up for the brand's email newsletter, text messages, or following it on social media. This way, you can stay up-to-date on new releases, sales, and special offers. Plus, signing up for notifications can give you access to special discount promo codes, including one that can give you 10% off your first purchase.
Apply the 3-Ways Test: While Charles & Keith has become renowned for its trend-forward accessories, you want anything you buy from the brand to be something you'll wear regularly. One way you can ensure just that is by applying the there-ways test, meaning if you're shopping for a pair of shoes or a bag, think of three ways you'd already wear said item with what you already have in your closet. If you can think of multiple ways to wear it, chances are it will be a worthwhile investment.
Pay attention to sizing: When shopping the brand's footwear offering, remember that all the shoes are based on Asia and Europe's sizing charts. The brand does not offer half sizes or wide sizes, so check the brand's conversion guide before buying and look at the true-to-size slider underneath the product to avoid disappointments and returns.
Check the materials: While Charles & Keith is known for its commitment to quality, it is worth taking the extra time to pay attention to the materials used for its bags, shoes, and jewelry. Reading the product descriptions will ensure you know what the product is made from (e.g., leather, vegan leather, mixed metals, or any other material) so that you have an idea of the item's durability, quality, and value.
Shop the clearance section: Charles & Keith frequently marks down its shoes and bags, so remember to explore the sale section to discover hidden gems at discounted prices. It's an excellent way to expand your accessory collection without breaking the bank.
Learn the return and exchange policies: While Charles & Keith does allow returns, it's worth knowing the brand's requirements to qualify for refunds or make exchanges, especially for online shoppers who may not be able to go to a nearby store. Understanding the policy will ensure you can get fully refunded or make exchanges without complications.
How to Use Your Charles & Keith Promo Code
- Explore our selection of Charles & Keith promo codes and select the best promo code for you.
- Click the link to open the website.
- Check out Charles & Keith’s new arrivals, or reference your wish list while shopping.
- Add your desired items to your cart and head to the checkout page.
- Check that items are not already marked down, as some promo codes will not work on discounted items.
- Copy and paste your promo code into the field that says "Promo Code or Voucher."
- Click "Apply" to see the savings deducted from your total.
